Hostgator Money Back Guarantee and Refund Policy
Hostgator offers a 45 days money back guarantee on the Shared Hosting, VPS Hosting and Reseller Hosting packages. The money back guarantee is not valid for the Dedicated Server hosting plans. The money back guarantee is also not applicable on the Domain Purchases, Custom Software Installation Charges, Administrative Fees, etc. Hostgator may in certain cases might allow pro rated refunds for the Dedicated Server charges but the refunds are given only if the Hostgator deems it right. Dedicated Server clients have been given no right to refund by the Hostgator.
The money back guarantee is valid for first time accounts only which means that if you have previous account with Hostgator and you purchase another hosting account then the money back guarantee will not be applicable.
The money back guarantee is valid on the first 45 days from the date of sign up only. Cancellations after 45 days are not eligible for refunds. The 45 days money back guarantee is unconditional one which means that you will not have to give any explanation for the cancellation of the accounts. The refunds are given in cash only if you have paid through Credit Card or Debit card. If you have paid through Bank Wire Transfers, Western Union payments, Checks and Money orders then the refunds will be in the form of credit to the hosting account.
Hostgator subtracts common market value for .com, .net and .org domain name refund requests. The ccTld’s domain names are completely non refundable. The refund request for the domain names are only considered if these are purchased in conjunction with purchase of the hosting account.
The refunds are processed in USD currency only and the value of currency of fluctuates daily. Therefore, the refund in terms of your currency might also be different than what you have paid for due to the currency fluctuations.